📹 New! Remote User Testing - Get video + voice feedback on designs and prototypes
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In the Spotlight

What was the moment you knew you wanted to work in design? How did you get to where you are now? After I finished school, I worked in branding and marketing agencies for a while, and I moved from Montreal to Toronto where my salary nearly doubled because there was so much more design opportunity there. After working at a… Read More →

Digital products have come a long way and so many teams are more agile than ever before. With continuous delivery, quick turnarounds and back-to-back release dates, running into production bugs every now and then is natural. At Marvel we, the support team, have developed a fool proof bug reporting method to help you squash those bugs in double time. ????????… Read More →

What was the moment you knew you wanted to work in design? How did you get to where you are now? I have to give credit where credit is due; I am incredibly privileged to have supportive parents who financially enabled me to obtain an education and pursue what I love. Not only that, but when I was growing up,… Read More →

What was the moment that you knew you wanted to be a designer? How did you get to where you are now? In the beginning, as a teenager, I did a lot of free work for some small local business in the area where I lived. Then I started to publish my work and find more clients online. I gained… Read More →

How did you get to where you are now? I did some freelance and agency work in my native Finland, and that felt small, so I moved to New York City to intern and then work at a startup there. I then met my now wife and moved around a whole ton with her as she interned around the world…. Read More →

What was the moment that you knew that you wanted to work in design? It dates back ‘til I was about four years old. Back then, I became obsessed with Mac Paint on my grandmother’s Apple computer, and never looked back. I had a serious interest in art and computers ever since I can remember, and it’s all I ever… Read More →

Using tools can be confusing, frustrating and [fill in the blank]! However, when it comes to using Marvel, you’ll always have a helping hand. Our customer team are always on hand to answer any questions or help solve any problems you might have. Whether it’s experiencing a bug or just figuring out how something works, we’re super dedicated to our… Read More →

We are laser focused on changing how design is done, by making it more inclusive, collaborative and productive. Marvel is used by millions of people with ever varying use cases, from design, to sales, to development – and it’s our goal to keep our platform versatile and scalable. So read on to get the full recap on how Marvel has evolved… Read More →

The Rise of the Emoji It all began long ago with facial expressions made out of punctuation – labelled emoticons: : – ) : – ( ; – ) 8 – D The first emojis that resemble our beloved of today were created by a Japanese artist in 1999 and were officially ‘born’ into mainstream social media culture in 2011… Read More →

As a Support team, we aim for an ambitious average First Response Time (FRT) target of under 3 hours and a C-Sat happiness rating of 90% or above. Whilst these metrics are used to track how well we do as a Support team, we cover much more ground for our customers beyond just responding in a timely and friendly manner…. Read More →

You might have noticed a small change in our first response messages to your emails – you guessed it. We’re now experimenting with using a bot. Not to worry though, the SupportBot is more of a helping hand than a replacement to your friendly support team. Our team is currently based in the UK whilst the majority of our customers… Read More →

As a support team we love hearing from our users how new features could help speed up their processes. Plus, it means we get to see first hand how Marvel users can help influence and shape the platform. Feedback and feature requests are essential to deciding the next steps we take at Marvel and often work their way into our… Read More →

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