đź“ą New! Remote User Testing - Get video + voice feedback on designs and prototypes
Request Demo

Category

Design Process

What is User Experience? User Experience (UX) is the value that you provide to your users when they are using your product. It is a term that is mostly associated with beautiful looking User Interfaces. But, by principle: User Experience Design (UXD or UED) “is the process of enhancing user satisfaction with a product by improving the usability, accessibility, and… Read More →

During my time at Etsy, I had the pleasure of watching the design team grow and evolve. When I joined over six years ago, there was just a handful of designers working collectively to support business and customer needs. Today, it is a multi-disciplinary group of Product Designers, Brand Designers, Art Directors, CX Strategists, Information Architects, Copywriters, and Researchers. With… Read More →

Service design has had a meteoric rise over the past decade. The discipline has helped us to make services more accessible, usable and inclusive. It has, in turn, made services more efficient and less costly to deliver. This success has been widely recognised, and service design is increasingly being accepted as a key way to improve user experience, especially in… Read More →

I lead a creative team of two at a company that has grown from three co-founders to over 150 employees. We’ve acquired a company, expanded to multiple offices, and launched the world’s first end-to-end account-based marketing platform. I guess you could say we’ve grown up. But one thing that hadn’t changed over the past five years — until recently — was the Terminus brand… Read More →

This design process series covers the exact design process we use every day at SetDev.io. It’s a culmination of a six-year journey, bootstrapping a software engineering consulting agency as the sole designer. All deliverables discussed are attached as Sketch files for your convenience. I. Brainstorming Ahhh a fresh, new project — very few things are equally exhilarating, right? Especially if… Read More →

Originally published on JOTFORM.COM Cozy. That’s how I felt. Tucked beneath what may have been the world’s softest blanket. I took a deep breath and rolled onto my side. It was a familiar moment — the moment when my 6 a.m. alarm clock sounded, after a night of tossing and turning. The moment when my daily responsibilities had yet to… Read More →

We’ve all been there — hopelessly staring at the screen and waiting for design inspiration to swoop in and save the day. When that doesn’t happen, use these tactics to help you get out of those design ruts: Sketch it out There are certainly many scenarios when we have to move quickly to crank out a design. But when it’s possible,… Read More →

During a recent conversation with David Sleight, Design Director at ProPublica, I found myself realizing and saying “we need design that is faster and design that is slower.” Who are we and what is this thing called design? When I say “we,” I mean our whole industry, when I say “our whole industry,” I mean design, and when I say “design,”… Read More →

Five pitfalls that get in the way Today’s change of pace demands that collaboration and processes be sped up to meet the growing expectation of customers and stakeholders. But is this growing crunch on time stifling creativity? It isn’t enough to make decisions, products and services quickly, we must encourage creativity and create an environment to help the business succeed in… Read More →

Since I started speaking about calm technology and designing with attention, designers and developers often ask me if a particular product they’re helping create is calm — i.e. designed to seamlessly, unobtrusively integrate with person’s life and daily habits. We deal with non-calm products every day. Jeremiah Owyang noticed that the new Facebook Messenger asks users to turn on notifications… Read More →

Designers love to talk about their process. From brainstorming wacky ideas to prototyping potential solutions, there is a lot to love. But one of the most critical parts of the design process that is seldom talked about at conferences and meetups is synthesizing user research. That is why I jumped at the opportunity to give a talk about conducting proper… Read More →

Why do well-funded companies with ample resources often ship broken user experiences? No one is immune. Even design darlings do it sometimes. As users discover a company’s product, read about it, sign up or install, then use it, they may traverse the output of many different teams. Broken handoffs are common. We all have war stories. A few highly-trafficked sites… Read More →