📹 New! Remote User Testing - Get video + voice feedback on designs and prototypes
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Jess Thoms

Writer pursuing better ways for us to interact with the world. Brand strategist at @whitelanec.

Conversational interfaces have reduced user experience down to a few lines of text. With chatbots, UX becomes conversational, products talk back, and persona’s now go both ways. Every chatbot has a voice — which means every bot needs a personality. If conversational computing means personality is the new user experience, how do we approach the design of these nuanced digital… Read More →