📹 New! Remote User Testing - Get video + voice feedback on designs and prototypes
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Harry Brignull

User Experience consultant. Currently @Spotify. Formerly @Clearleft. I also started http://darkpatterns.org. Follow me on Twitter.

Introduction This article will teach you two popular design workshop techniques: empathy mapping and user journey mapping. Empathy mapping is a way to characterise your target users in order to make effective design decisions. User journey mapping is a way to deconstruct a user’s experience with a product or service as a series of steps and themes. Put simply, these… Read More →