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Benjamin

Benjamin Brandall

Content creator for @processstreet and Writerzone.net. Blogs at benjbrandall.com. Appears on @techcrunch & @thenextweb. Follow me on Twitter.

I’m not much of a designer. In fact, I’m awful at it. I am, however, interested in how it’s done. I read and write plenty about customer success; along the way, (somehow) I found Samuel Hulick’s site UserOnboard. His detailed descriptions of the user onboarding process in popular apps give designers an idea about how some of the most successful… Read More →