Support is at the very heart of Marvel. We’re the pulse that can be checked with every business decision and the gateway to creating a great product. If you were to look at our team today you’d see a full team, with iterative processes, measurable objectives and key results. A team with goals and the resources to focus and achieve… Read More ￫

As a Support team, we aim for an ambitious average First Response Time (FRT) target of under 3 hours and a C-Sat happiness rating of 90% or above. Whilst these metrics are used to track how well we do as a Support team, we cover much more ground for our customers beyond just responding in a timely and friendly manner…. Read More ￫

Christmas 2017, I made a bold decision to part ways with my nonsense about not having enough time to pursue my interest in programming. I had previously dabbled in different development languages, without really committing to any kind of progression or journey. That joyous sense of personal fulfilment upon learning a new skill was subsequently absent from most of my… Read More ￫