You wouldn’t be alone if you thought prototypes were just for designers. We used to think this too! But since all a prototype is, is a mockup of a digital experience, it turns out there are some interesting use-cases by the non-designers in our Customer Support Team. The way we use prototypes in Customer Support at Marvel is very similar… Read More ￫

Collaboration involves teams working together to achieve a common goal. It relies on individual characteristics including motivation, organisation and focus but also a shared understanding of team and individual objectives, and how they ladder up to the overall goal. By understanding how work is shared across Product, Design and Engineering not only will work get done faster but also to… Read More ￫

You might have noticed that your emails are getting answered around the clock! This is because we have expanded our team to cover all timezones. If you read our Support Team Journey, you’ll have heard about our new remote global team. As our user base has expanded globally, it’s been on our radar to make the necessary changes so we’re… Read More ￫