{"id":18545,"date":"2019-11-19T17:25:58","date_gmt":"2019-11-19T17:25:58","guid":{"rendered":"https:\/\/marvel7077.wpengine.com\/?p=18545"},"modified":"2022-03-25T08:05:17","modified_gmt":"2022-03-25T08:05:17","slug":"guerrilla-user-testing","status":"publish","type":"post","link":"https:\/\/marvelapp.com\/blog\/guerrilla-user-testing\/","title":{"rendered":"Guerrilla User Testing"},"content":{"rendered":"

Guerrilla warfare<\/strong>: an independent group of paramilitary fighters using unconventional tactics to divide and conquer an often larger, more orthodox enemy.<\/p>\n

Guerrilla marketing<\/strong>: a group of extremely savvy execs using unconventional tactics to divide you from your cash and conquer your custom. (Think: the zebra crossing painted to resemble a carton of McDonald\u2019s fries or the part unwrapped KitKat bench.)<\/p>\n

User Testing<\/a>? It too, has gone guerrilla.<\/p>\n

What is Guerrilla User Testing?<\/h2>\n

Guerrilla user testing, like its aforementioned counterparts, also employs unconventional tactics to achieve the desired result. The difference being that the ultimate goal is not to conquer your territory or to sell you a brand - it\u2019s to see how a prototype performs out in the real world.<\/p>\n

In a guerrilla testing session, user data is gathered from members of the public in coffee shops, train stations, libraries, in fact, almost anywhere that attracts high levels of public footfall. Guerrilla user testing is a popular method because it\u2019s informal, fun, low cost and it yields quick results.<\/p>\n

But don\u2019t be fooled. Just because guerrilla user testing is an impromptu, cheap and seemingly carefree way to charter the user experience doesn\u2019t mean it\u2019s slapdash and unorganised or without its pitfalls - far from it. In fact, it takes an almost military level of precision and discipline to conduct any guerrilla user testing session that produces reliable and meaningful results.<\/p>\n

So, before you go in all guns blazing, take a moment to consider how our winning tactics can lead you to user testing victory.<\/p>\n

The Battle Plan:<\/h2>\n

\u25cf Select your Target<\/h3>\n

If you\u2019re ready to test your prototype, then it\u2019s probably fair to assume that you already have a pretty good idea of who your target audience is. If you\u2019re prototyping an app<\/a> that details the best student nights out, for example, it\u2019s fairly obvious that students will be your target demographic... but there may be a few more things to consider than just pitching up at your closest University and asking for directions to the Student Union.<\/p>\n

When selecting your target, consider not just who they are but:<\/p>\n

Their time<\/strong> - your test subject\u2019s time is valuable. Make sure tests are short and sweet and it wouldn\u2019t be a bad idea to offer an incentive or a thank you gesture for taking part.
\nTheir ability<\/strong> - remember that every user is unique and will interact with your prototype differently and make allowances for this when analysing your results.
\nTheir autonomy<\/strong> - as important as it is to introduce your prototype and the aims of your testing session, it\u2019s also important to know when to step back and allow the user to take control. After all, studying their uninterrupted interaction with your prototype is the ultimate aim of the exercise.<\/p>\n

\u25cf The Element of Surprise<\/h3>\n

Once you have decided who you\u2019re going to test, you\u2019ll need to decide where you\u2019re going to test, and again, it\u2019s a little more complicated than just showing up unannounced at a coffee shop with free biscuits for your participants.<\/p>\n

You need to consider if the location is suitable and by that, we mean asking questions like: Does it have a high footfall of your chosen demographic? Is there a stable Wi-Fi connection and plenty of places to charge your electronic equipment? Is the environment distracting i.e. too loud or too quiet?<\/p>\n

You\u2019ve selected your perfect test environment, you\u2019re in the coffee shop and you\u2019re onto a winner - it generates plenty of footfall, it isn\u2019t too noisy or too quiet, has a speedy Wi-Fi connection and plenty of places to charge your devices... but have you considered the time?<\/p>\n

Even in the best environment, you could still be fighting a losing battle depending on the time of day you choose to conduct your test. Have you ever tried standing in the way of a busy commuter, who at 08:55 is already 25 minutes late for their 08:30 meeting, without a single drop of double strength, triple filtered macchiato having touched their lips?
\nWe wouldn\u2019t recommend it.<\/p>\n

The point being that you could be conducting your test in exactly the right environment, surrounded by exactly the right demographic but if your timing is wrong, any data you do manage to collect runs the risk of turning out significantly skewed by grumpy participants, completely scuppering your chances of victory!<\/p>\n

\u25cf Know your Strategy ... and stick to it!<\/h3>\n

Remembering your research aims is crucial to the success of your strategy. Perhaps you\u2019re reviewing the ease of your sign-up process or you\u2019ve designed a new shopping app and you want to see how easy it is to add products to your cart. The most effective way to keep track of your aims is to compile a checklist of items to test. Make sure to record the results faithfully in a way that will be easy to decipher at a later date. Whatever your purpose, referring back to this checklist frequently will help you to stay zeroed in on your research targets and guarantee winning results.<\/p>\n

\u25cf Master the Debrief<\/h3>\n

Knowing how to deconstruct your test data after the session is also an important part of the guerrilla user testing<\/a> process. You can write a report from scratch, fill out a template, or create a presentation, in fact, you can pretty much display your results in any way you choose. The key points to remember are that your debrief should include who was tested, where and when they were tested and why they were tested, detailing any usability problems by the level of severity - this will help your teams to identify the most prevalent issues with your prototype. A proper debriefing can also help identify any adaptations necessary for the testing session itself, so when it comes time to rally the troops for another round, you know they\u2019re fighting with the best weapons in your arsenal.<\/p>\n

Remember: Kickass winning attitude is a must; revolutionary ideas are a plus ... the balaclava is optional.<\/p>\n

If you want to add Guerilla user testing to your prototyping process, check out our User Testing feature<\/a> and you can start with a few clicks!<\/p>\n

Further reading:<\/h3>\n