Using tools can be confusing, frustrating and [fill in the blank]! However, when it comes to using Marvel, you\u2019ll always have a helping hand. <\/p>\n
Our customer team are always on hand to answer any questions or help solve any problems you might have. Whether it\u2019s experiencing a bug or just figuring out how something works, we\u2019re super dedicated to our customers. So much so that we\u2019re looking into expanding our team, so your questions can be answered 24 hours a day! <\/p>\n
We\u2019ve worked hard to make contacting support as hassle free as possible. All you need to do to get started is have a Marvel account, and then simply pick from one of these three ways to get the support you need.<\/p>\n
This is support\u2019s stomping ground. It\u2019s full of all the information you need whether that\u2019s understanding a feature, wider product or integration - some articles also cover some of the more common questions our customers have. You\u2019ll find articles on upgrading your account, using the design tool, adding collaborators and many more.<\/p>\n
Earlier this year, we redesigned the help centre to make it even more user friendly and simple to use. As soon as you step inside, you\u2019ll be directed towards our easy-to-follow video tutorials on how to get started, features and loads more helpful bits and bobs. Marvel\u2019s pretty intuitive and easy to pick up but we figured these videos would help get you off to the best possible start, as they\u2019re more visual and provide more context than your standard step by step guide. <\/p>\n
Another thing we included in the redesign was some helpful filters which direct you to our most popular topics right away. So that\u2019s less time wasted for you on finding what you\u2019re looking for. <\/p>\n
Want to check out some tutorials or explore our topics? Visit the help centre now.<\/p>\n
This is an interactive list exclusive for our community, which allows you to add feature requests for Marvel which can then be upvoted by others. If an idea is upvoted or requested enough, it could be implemented in future Marvel updates. Imagine being able to say to your team that Marvel created that feature because you suggested it?<\/p>\n
We love to include our users in the innovation process and this is a great way of doing it. We track popular ideas with the product team and they give us a strong sense of direction. After all, how else can we improve without hearing right from the source? <\/p>\n
To keep you updated with where we are with your requests, we have a monthly blog post which gives you the full breakdown. Check out This Month\u2019s Most Wanted. <\/p>\n
The good old fashioned conversation route, it\u2019s probably our favourite. You can reach us either by sending a help request or pinging us an email.<\/p>\n
From solving complicated issues to understanding something about your plan, this is the perfect way to get an answer fast! We know every corner of the product and our customer experience so no matter what the question you have, we can help. We\u2019re in the office from 10am to 6:30pm GMT and we\u2019ll be with you within the hour.<\/p>\n
When you get your reply from Marvel you\u2019ll be speaking directly to a member of our team. You\u2019ll find that the same team member who responds will be with you until your problem is solved. This is so that right from the start, someone that knows all the information can follow through with you until your issue is resolved. <\/p>\n
Bug fix? Great! We\u2019ll work with the right teams within Marvel so that the bug is resolved for you and anyone else experiencing the issue. Helpful feedback? Fantastic! We love hearing how we can make Marvel even better! Any feedback we get on feature requests goes straight into Conflux. <\/p>\n
Need help with using Marvel? No problem. If you are unsure of anything at all, we\u2019re here to lend a hand and talk things through step by step.<\/p>\n
There is no such thing as a stupid question. The most important thing to Marvel is its customers and no matter how big or small your problem is, we\u2019re always here to help you find the best and easiest solution.<\/p>\n","protected":false},"excerpt":{"rendered":"
Using tools can be confusing, frustrating and [fill in the blank]! However, when it comes to using Marvel, you\u2019ll always have a helping hand. Our customer team are always on hand to answer any questions or help solve any problems you might have. Whether it\u2019s experiencing a bug or just figuring out how something works, we\u2019re super dedicated to our… Read More ￫<\/a><\/p>\n","protected":false},"author":254,"featured_media":16006,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[488],"tags":[],"class_list":["post-16795","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-inside-marvel"],"acf":[],"yoast_head":"\n\n\n\n\n\n\n\n\n\n\n\n\n\t\n\t\n\n\n\n\n\t\n