Here's how it works<\/h2>\n
You'll drop us an email at help@marvelapp.com<\/a><\/p>\n Then, instantly, you'll get a relevant response from the SupportBot - with the most helpful article highlighted for you at the end of the email.<\/p>\n That's simple! The SupportBot will give you fast answers for quick fixes by being directed to the right information immediately, even during our busiest times. Which means no waiting for a helping hand!<\/p>\n However, if you find the SupportBot doesn't get you the information you need right away - don't worry! Your ticket will still be queued for a team member to get back to you regardless of our new digital buddy. So the help you need will be on it's way to you as fast as humanly possible.<\/p>\n It's also a great way for us to see where we're at with our help centre<\/a> articles. If the SupportBot isn't suggesting enough relevant articles for requests, it highlights the new topics we need to write up and publish. Which will then only expand the database the SupportBot is working with for future requests!<\/p>\n Having something like this in action is mutually beneficial for both you and our team. It gives us extra time to focus on testing and resolving the trickier questions; which means resolving bugs faster, accelerating new feature releases and spending more time spent on the questions you may have thought impossible to answer. So in short, more time for support means more time to make Marvel even better.<\/p>\n We really want to give you the most streamlined experience possible when you need help with something and we'd love to hear your feedback. Whether you love the SupportBot, think there's a way we can improve it, or if you think we shouldn\u2019t be using one at all - please let us know by emailing us at help@marvelapp.com<\/a>. This is still in the early stages of being tested, so your feedback will hugely influence the way we move forward.<\/p>\n We're always looking for ways to get you to the information you need faster and the SupportBot is just one way we\u2019re experimenting with improving your experience. Remember, it's just here as a helping hand and there will always be a real human on the other side of the screen to help you - no matter what.<\/p>\n","protected":false},"excerpt":{"rendered":" You might have noticed a small change in our first response messages to your emails – you guessed it. We’re now experimenting with using a bot. Not to worry though, the SupportBot is more of a helping hand than a replacement to your friendly support team. Our team is currently based in the UK whilst the majority of our customers… Read More ￫<\/a><\/p>\n","protected":false},"author":254,"featured_media":16006,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[488],"tags":[],"class_list":["post-16210","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-inside-marvel"],"acf":[],"yoast_head":"\n\n\n\n\n\n\n\n\n\n\n\n\n\n\t\n\t\n\n\n\n\n\t\n![\"Screenshot](\"https:\/\/marvel7077.wpengine.com\/wp-content\/uploads\/2018\/10\/Screen-Shot-2018-10-03-at-14.57.30.png\")
<\/a><\/center><\/p>\n![\"Screenshot](\"https:\/\/marvel7077.wpengine.com\/wp-content\/uploads\/2018\/10\/Screen-Shot-2018-10-03-at-14.57.41.png\")
<\/a><\/center>If the SupportBot gives you the information you need you can close the request, if it doesn't, no problem. Your message will come right through to us in Customer Support and we'll help you as quickly as we can.<\/p>\n![\"Screenshot](\"https:\/\/marvel7077.wpengine.com\/wp-content\/uploads\/2018\/10\/Screen-Shot-2018-10-03-at-14.57.50.png\")
<\/a><\/center><\/p>\nWhat's so great about the SupportBot?<\/h2>\n
We\u2019d love to hear from you<\/h2>\n